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Strategic Assessment Questionnaire for Global Capability Center (GCC) Leaders in India

Objective: This questionnaire is designed to gather insights from senior leaders within India-based Global Capability Centers (GCCs). The goal is to understand the current state, strategic priorities, challenges, and future outlook across key operational and strategic pillars. Your responses will contribute to a landmark industry report on the evolution and future of GCCs in India. All responses will be aggregated and anonymized to ensure confidentiality.

Full Name

Designation

Company Name

Section A: Respondent and GCC Demographics
(This section helps us understand the context of your GCC. )

A1. Company Profile: Please provide some basic information about your parent organization.

1. Industry Vertical

2. Global (INDIA) Annual Revenue (USD

A2. GCC Scale: Please provide details about the scale of your GCC operations in India.

1. Total number of employees in the India GCC

2. Total number of technology-focused employees

3. Comments (any other relevant points)

A3. GCC Footprint: Please describe the physical footprint of your GCC in India.

1. Total number of distinct GCC centers/units in India

2. Please list the cities where you operate

A4. GCC Vintage: How long has your GCC been operational in India?

1. How long has your GCC been operational in India?

Section B: Technology and Digital Transformation
(This section explores your GCC's technology strategy, maturity, and future plans. )

B1. Maturity Stage: How would you describe your GCC's current stage of technological evolution?

B2. AI Adoption: What is the current state of Artificial Intelligence (AI) adoption within your GCC?

B3. Tech Priorities: Please rank the following technology priorities for your GCC over the next 24 months (1 being the highest priority).

(a) Generative AI development and integration
(b) Hyperautomation (RPA, intelligent automation)
(c) Cloud migration and multi-cloud orchestration
(d) Cybersecurity enhancement and resilience
(e) Data analytics and business intelligence platforms
(f) IoT and Edge Computing initiatives
(g)Application modernization and reducing technical debt

B4. Budget Allocation: How is your annual technology budget typically allocated across these categories? (Total should equal 100%)

1. Run/Maintain: (Setup/Maintenance)

2. Enhance/Optimize: (Efficiency/Enhancement)

3. Enhance/Optimize: (Efficiency/Enhancement)

B5. Annual Tech Budget: What is your approximate annual technology budget?

B6. Tech Decision Making: Who are the primary decision-makers for the following?

a) Technology Choice

b) Vendor Selection

c) Use Case Prioritization

B7. Infrastructure Strategy: Which best describes your GCC's core infrastructure strategy?

B8. Cybersecurity Focus: Please rank your top cybersecurity concerns.

(a) Data privacy and compliance (e.g., DPDPA, GDPR)
(b) Protection of company Intellectual Property (IP)
(c) Ransomware and malware attacks
(d) Insider threats
(e) Securing a hybrid work environment
(f) Cloud security misconfigurations

B9. Automation Goal: What is the primary objective of your automation initiatives?

B10. Comments on Technology: Please add any other relevant points regarding your technology strategy or challenges.

Strategic Assessment Questionnaire for Global Capability Center (GCC) Leaders in India

Full Name

Designation

Company Name

Section A: Respondent and GCC Demographics
(This section helps us understand the context of your GCC. )

A1. Company Profile: Please provide some basic information about your parent organization.

1. Industry Vertical

2. Global (INDIA) Annual Revenue (USD

A2. GCC Scale: Please provide details about the scale of your GCC operations in India.

1. Total number of employees in the India GCC

2. Total number of technology-focused employees

3. Comments (any other relevant points)

A3. GCC Footprint: Please describe the physical footprint of your GCC in India.

1. Total number of distinct GCC centers/units in India

2. Please list the cities where you operate

A4. GCC Vintage: How long has your GCC been operational in India?

1. How long has your GCC been operational in India?

Section D: Procurement, Partnerships, and Ecosystem
(This section explores how you leverage external partners and manage your sourcing strategy.)

D1. Sourcing Model: Which statement best describes your GCC's sourcing strategy?

D2. Vendor Selection Criteria: When selecting a technology vendor or partner, please rank the importance of the following criteria.

(a) Deep local experience and case studies in India
(b) Established presence in Tier-2/3 cities
(c) Global leadership and technology vision
(d) Localized R&D, AI Centers of Excellence, or innovation labs
(e) Cost-competitiveness
(f) Ability to provide end-to-end integrated solutions (e.g., infrastructure, cloud, security, applications)
(g) Cultural fit and collaborative approach

D3. Innovation Collaborations: With which of the following types of organizations does your GCC actively collaborate for innovation?

(a)Industry associations (e.g., NASSCOM)
(b) Technology industry consortiums
(c) Academic institutions / Universities
(d) Local startups (through incubators or partnerships)
(e)Venture Capital / Private Equity firms
(f) We do not have formal external innovation collaborations.

D4. Partnership Goal: What is the primary goal of your external partnerships?

D5. Comments on Procurement: Please add any other relevant points regarding your procurement or partnership strategy.

Strategic Assessment Questionnaire for Global Capability Center (GCC) Leaders in India

Full Name

Designation

Company Name

Section A: Respondent and GCC Demographics
(This section helps us understand the context of your GCC. )

A1. Company Profile: Please provide some basic information about your parent organization.

1. Industry Vertical

2. Global (INDIA) Annual Revenue (USD

A2. GCC Scale: Please provide details about the scale of your GCC operations in India.

1. Total number of employees in the India GCC

2. Total number of technology-focused employees

3. Comments (any other relevant points)

A3. GCC Footprint: Please describe the physical footprint of your GCC in India.

1. Total number of distinct GCC centers/units in India

2. Please list the cities where you operate

A4. GCC Vintage: How long has your GCC been operational in India?

1. How long has your GCC been operational in India?

Section D: Procurement, Partnerships, and Ecosystem
(This section explores how you leverage external partners and manage your sourcing strategy.)

D1. Sourcing Model: Which statement best describes your GCC's sourcing strategy?

Branding, Policy, and Sustainability (ESG)

E1. GCC Branding: What title best reflects the strategic brand or identity of your GCC within the global organization?

E2. Perception Gap: On a scale of 1 to 5, where 1 is "Strongly Disagree" and 5 is "Strongly Agree," please rate the following statement: "Our global headquarters fully perceives our GCC as a strategic partner and value creator, not just a cost center."

E3. Policy Challenges: Please rank your top challenges related to policy and governance.

(a) Navigating global data privacy laws (e.g., GDPR, DPDPA)
(b) Ensuring tax and transfer pricing compliance
(c) Protecting intellectual property (IP) generated in the GCC
(d) Managing cross-border legal and contractual complexities
(e) Adhering to changing labor laws

E4. ESG Role: What is the primary role of your GCC in your company's global ESG (Environmental, Social, Governance) strategy?

E5. Comments on Strategic Positioning: Please add any other relevant points regarding branding, policy, or ESG.

Section F: Government Policy and Regulations

F1. Tax Incentives & Tier-2/3 Expansion: The Union Budget is widely expected to introduce policies encouraging GCC expansion into Tier-2 and Tier-3 cities.To what extent would a direct tax incentive, similar to the erstwhile Section 10A/10AA benefits, influence your decision to establish a significant presence in these emerging hubs compared to other incentives?

F2. Real Estate & SEZ Policy Evolution: With SEZ policies changing and new laws like the DESH Bill coming, how does this affect your real estate approach?

F3. Talent Development & Skilling Mandate: To address the critical shortage of digital skills (AI/ML, Data Science), what is the most urgent policy action the government should take in partnership with industry?

F4. Strategic Acquisitions & High-Value Work: Major consolidations, like the recent Capgemini-WNS acquisition, signal a global shift from traditional process outsourcing to AI-powered "Intelligent Operations."3 What policy change is key for India to lead AI-powered operations?

F5. Intellectual Property & R&D: As GCCs in India increasingly drive global R&D and generate valuable Intellectual Property (IP), which of the following policy enhancements would be most effective in encouraging and protecting this high-value work within the country?

Section G: Business Outcomes and ROI
(This section aims to understand how you measure success and deliver value. )

G1. Measuring Success: How does your GCC primarily measure and demonstrate its value to the parent organization? Please rank the following Key Result Areas (KRAs).

(a) Cost Savings & Efficiency: Demonstrating operational cost reduction.
(b) Accelerated Speed-to-Market: Reducing time for new product/service launches.
(c) Enhanced Operational Excellence: Improving quality, uptime, and resilience.
(d) Innovation & Growth: Contributing to new revenue streams, IP, or products.
(e) Talent Development: Building a pipeline of skilled talent and leaders for the globe.

G2. ROI Metrics: Please indicate which of the following metrics you actively track to measure the ROI of your initiatives. (Select all that apply)

G3. Vision 2030: Looking ahead, what is the single most important transformation your GCC must undergo to be a strategic leader by 2030?

Strategic Assessment Questionnaire for Global Capability Center (GCC) Leaders in India

Full Name

Designation

Company Name

Section A: Respondent and GCC Demographics
(This section helps us understand the context of your GCC. )

A1. Company Profile: Please provide some basic information about your parent organization.

1. Industry Vertical

2. Global (INDIA) Annual Revenue (USD

A2. GCC Scale: Please provide details about the scale of your GCC operations in India.

1. Total number of employees in the India GCC

2. Total number of technology-focused employees

3. Comments (any other relevant points)

A3. GCC Footprint: Please describe the physical footprint of your GCC in India.

1. Total number of distinct GCC centers/units in India

2. Please list the cities where you operate

A4. GCC Vintage: How long has your GCC been operational in India?

1. How long has your GCC been operational in India?

Section C: Talent and Leadership
(This section focuses on your strategies for attracting, developing, and retaining talent.)

C1. Top Talent Challenges: Please rank your most significant talent-related challenges.

(a) Scarcity of specialized digital skills (AI/ML, Data Science, Cloud)
(b)High employee attrition rates
(c) Intense wage inflation and compensation pressure
(d) Developing future leaders from within the GCC
(e) Maintaining culture and engagement in a hybrid model
(f) Competition from tech product companies and startups

C2. Talent Upgrading: What are your primary approaches for upgrading your workforce's technical skills? Please rank them by effectiveness.

(a) Internal training programs and learning platforms
(b) Sponsoring external certifications and courses
(c) Partnerships with academic institutions for specialized curriculum
(d) Hiring external experts for project-based training
(e) Job rotation and cross-functional projects
(f) Mentorship from senior technologists

C3. EVP Components: Please rank the importance of the following components in your Employee Value Proposition (EVP) to attract top talent.

(a) Competitive compensation and benefits
(b) Opportunity to work on cutting-edge technology and impactful projects
(c) Clear career progression and global leadership pathways
(d) Flexible/hybrid work policies
(e) Strong learning and development culture
(f) Company brand and reputation as an innovator

4. Leadership Development: Does your GCC have a formal program for developing local talent into global leadership roles?

5. Hybrid Work Model: What is your organization's current work model?

6. Comments on Talent: Please add any other relevant points regarding your talent strategy.

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Strategic Assessment Questionnaire for Global Capability Center (GCC) Leaders in India

Strategic Assessment Questionnaire for Global Capability Center (GCC) Leaders in India

Strategic Assessment Questionnaire for Global Capability Center (GCC) Leaders in India

Strategic Assessment Questionnaire for Global Capability Center (GCC) Leaders in India

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